to see the status of your order. You will receive an email confimation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 1 working day. and you will receive an email confirmation to the email address provided.

2. Where is my order?

We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.

Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing.  If your tracking number indicates that your order has been delivered and you haven’t received your order, you should: 

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
  • Contact the carrier if there’s still no sign of the parcel. 

You will receive a notification as soon as the goods are on their way. Delivery and shipping cost are free. As soon as the package is dispatched, you will receive an email . From this point on you can track your shipment with the tracking number. As a rule.

  1. The packages are ready for dispatch after 0-1 days.
  2.   Delivery time 1 to 3 days 

We currently only ship to United Kingdom.

4. How do I cancel my order?

If you wish to cancel your order please notify us by email at info@fragrantwales.com within 24 hours of making your order.

 Please include the following details:

  1. Your Name
  2. Your Order Number
  3. Reason for cancellation                

5. How do I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fragrantwales.com. Please note that returns will need to be sent to the following address: Fragrant Wales, Clos Arfryn, Maenclochog, Clynderwen, Pembrokeshire, SA66 7LB

We're not responsible for return postage costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@fragrantwales.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 hours. Depending on your payment method or institution, please remember it can take up to 21 business days for your bank or credit card company to process and post the refund too.

If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.

If you are using Gmail, the emails may also have been moved to your promotions folder.